At our clinic, in light of recent circumstances, we provide medical consultations not only through outpatient visits but also online.
For patients undergoing an egg retrieval cycle, as well as those requiring discussions with the physician regarding embryo transfer and pregnancy determination, consultations are primarily conducted online.

Online medical consultations are also available by appointment, ensuring a smooth start to the session.

If there is a need to deliver documents or medications, we will arrange for them to be sent by mail.
For patients covered by insurance, separate postage and delivery fees are required.

However, for self-funded patients, we will cover the shipping costs for the time being.
If you have any questions or uncertainties, please feel free to contact us.

Furthermore, we have established a website called "Oak Clinic Online" for providing information and facilitating information sharing with our patients.
To register, you will need the "Oakkai Web Account Registration Information *1. Please have it ready.
The registration process is explained in the link provided below for new registrations.

If you have already completed the registration, please proceed to "Oak Clinic Online Sign-in."
*1: This is issued to individuals eligible for Oak Clinic Online usage. If you wish to receive it, please contact our Help Center.

• A valid email address is required for our online medical services.
• For new patients seeking insurance-covered consultations, presenting a form of identification on the screen is necessary, requiring the use of Google Meet.

For new patients:

Please contact the following email address with the information below:
Recipient's Email Address:oak_online@oakclinic-group.com

*Please use a free email service such as Gmail for your communication. If you use a carrier email service (provided by communication carriers such as Docomo or SoftBank), we may not be able to reply.
*We will send you relevant information regarding the medical consultation (if any) and payment instructions after the consultation to the email address you provided.
*If you have settings such as "Do not receive emails from non-designated domains" or "Do not receive emails from computers," you may not receive emails from our clinic.
Please adjust your settings to allow receiving emails from the following domain(s).
oakclinic-group.com

For follow-up appointments:

Please contact the "Oak Clinic Inquiries and Reservations Dial" to make an appointment.
During the call, please inform them that you would like an online medical consultation, and after the phone call, please send your patient information via email.
Recipient's Email Address:oak_online@oakclinic-group.com

*Please use a free email service such as Gmail for your communication. If you use a carrier email service (provided by communication carriers such as Docomo or SoftBank), we may not be able to reply.
*We will send you relevant information regarding the medical consultation (if any) and payment instructions after the consultation to the email address you provided.
*If you have settings such as "Do not receive emails from non-designated domains" or "Do not receive emails from computers," you may not receive emails from our clinic. Please adjust your settings to allow receiving emails from the following domain(s).
oakclinic-group.com

Once the appointment date and time arrive, we will contact you from our clinic to conduct the online medical consultation.
For patients who are having their initial consultation under insurance coverage, please have your identification document ready for verification before the consultation.

After the consultation, we will send payment instructions to the email address you provided with your patient information.
Please make the payment using the specified method.
For advance payment through the Paygent payment service, credit card payment is required. In the case of a credit card refund due to a settlement, a 5% handling fee will be charged on the refunded amount.

Once the payment is confirmed, we will send the medication to the address provided in your patient information.
Please allow a few days for delivery.
[Important Notes] If you need to receive the medication urgently, please take note of the following:
Same-day shipment of medication is only available if the payment is confirmed by 4:00 PM. If it is past 4:00 PM, the shipment will be scheduled for the following day.
In the case of bank transfers, depending on the day of the week and time, it may be treated as the next business day.
In such cases, the payment has not been confirmed at our clinic, and we cannot verify the payment.

We have prepared instructional videos for your convenience.
If you receive instructions to watch a video, please select the necessary video from the following link.

Oak Clinic on-line Information

Oak Clinic Online is a dedicated website for patients of Oak Clinic, a medical corporation. We provide a dedicated page where patients can access various customized information, as well as download and upload necessary documents.
With the convenience of our patients in mind, we have launched this service to enable speedy information sharing and provision while minimizing the time and effort required for document exchange and verification.

To register, you will need "Oak Clinic Web Account Registration Information2." Please have it ready.
Oak Clinic Online uses two-factor authentication*3. After setting up your ID (email address) and passwords*4, you can use the service by linking your Oak ID to your ID (email address).
To link your Oak ID, you need to enter the authentication code provided in the "Oak Clinic Web Account Registration Information" and agree to the terms and condition.

Procedure:

1. Once you access Oak Clinic Online, click on "Sign Up Now."

2. Enter your email address and click "Send Confirmation Code."

3. Enter the confirmation code that was sent to your registered email address and click "Verify Code."

4. Enter a desired password and click the "Create" button.

5. Select the "Country Code" and enter your "Phone Number."
If you want to receive the confirmation code via SMS, click "Send Code."
If you prefer to receive it via phone call, click "Call Me."

6. If you receive the confirmation code via SMS, enter the code and click "Verify Code."
If you receive it via phone call, follow the instructions provided and proceed to the next screen.

7. Set up your Oak ID link.
The terms of service will be displayed on the screen, so please review them. Enter your Oak ID, date of birth, and the authentication code provided in advance.
If you agree to the terms of service, check the box for "Agree to Terms of Service" and click "Link."
If you do not agree, you will not be able to use Oak Clinic Online.

8. The dedicated page will be displayed.

If you wish to proceed with the registration for Oak Clinic Online, please click the button below.

1. Enter your ID (email address) and password, then click "Sign In."
If you check the box "Stay signed in," you will not need to enter your ID/password next time.

2. If you are using the same browser as your previous sign-in, the two-step verification will be skipped.
If the following screen appears, receive the verification code and enter it.
If you sign in using a social account, two-step verification is required for each login.

3. The dedicated page will be displayed.

You will need to re-register, so please contact the Help Center via email.
Reissuing the "authentication code" required for link setup (via mail or in-person visit) will also be necessary, so please allow some time.

[Contact Information for Forgot Sign-In ID or Password]
Oak Clinic Help Center, at Oak Clinic Inc.
oak_online@oakclinic-group.com